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Financial Information

Payment of Bills

HMSA and other agencies' identification cards and Medicare and Medicaid eligibility cards must be presented at the time of your admission. Financial arrangements for bill payments should be made upon admission to expedite claim procedures. If you feel you are unable to pay for your hospital services, please contact our Patient Financial Counselors in Business Services at 547-9100 and 547-9171 or in-house extension 8100 or 8171 as soon as possible to make arrangements for financial assistance. After you are discharged, please contact our Collection Representatives at 547-9158. Group insurance benefits may be assigned directly to the hospital to simplify benefit collection.

The entire estimated patient share is due and payable at the time of discharge. For your convenience, we accept VISA, Mastercard, American Express, Discover and JCB charge cards.

There may be services performed up to the time you are discharged from the hospital. These charges will be posted to your account at a later date, following your discharge.

A final bill itemizing all charges posted to your account will be mailed to you approximately ten days after discharge. Unpaid balances should be paid in full after receipt of payment from your insurance carrier. If you are not covered by an insurance carrier, the full balance is due upon receipt of your bill after services are rendered.

Other charges such as fees for your attending physician, ambulance transportation, anesthesiologist, pathologist, radiologist, emergency room physician (if you were first treated in the emergency room) or private duty nurse are not included in the hospital statement. These charges will be billed to you separately by the individual physicians and services.


If you are covered under Medicare, you will be responsible for the Medicare deductible and coinsurance, take-home medications, take-home supplies and personal conveniences. Medicaid patients will be fully responsible for any personal conveniences and cost shares specified by the rules of the Department of Human Services.

Blood Bank

Kuakini uses the services of the Blood Bank of Hawaii when patients require blood. You will be charged for the hospital's laboratory costs for processing the blood. For Blood Bank of Hawaii charges, HMSA covers 80 percent of the processing charge; Medicare/Medicaid covers 100 percent of the processing charge.